What should I do if my order is lost, incorrect or damaged?Updated 24 days ago

What should I do if my order is lost, incorrect or damaged?

If there’s an issue with your delivery, please contact our team and we’ll be happy to help.

Lost orders

If your order appears to be lost, we’ll raise an investigation with the courier. If the parcel cannot be located, we’ll arrange a replacement, subject to stock availability.

Incorrect or damaged goods

If you’ve received an incorrect or damaged item, please email [email protected] with clear photos showing:

• The outer packaging, including the delivery label

• The product box

• The contents of the parcel

Our team will review the information provided and investigate the issue for you.

Please note: Any incorrect or damaged goods must be reported within 24 hours of receipt so we can review and resolve the issue promptly.