Shop

devola-co-uk

Devola help centre to help our customers find the information they need. Help guides, advice and order information. Dehumidifiers, heating and cooling products.

Devola Help Centre

Please note, this information is regarding your most recent purchase from the website. For information regarding a previous order or replacements etc, please contact us directly.

We aim to dispatch orders placed before 4pm the same day using next working day shipping however, if placed on a Friday after 4pm it may not be dispatched until the Monday so please check the time of your order confirmation.

Please check out our delivery information using the following link:
Delivery & Returns – Devola.co.uk

Standard Devola Models (Without HEPA Filter). Water Tank. Frequency: Empty as needed, clean every 1–2 weeks. Standard Dust Filter

<p style="margin: 19.9333px 0px;padding: 0px;font-weight: normal;font-style: normal;vertical-align: baseline;background-color: transparent;color: rgb(15, 71, 97);text-align: left;text-indent: 0px;" id="isPasted">Standard Devola Models (Without HEPA Filter)&#xA0;Water Tank&#xA0;Frequency: Empty as needed, clean every 1&#x2013;2 weeks&#xA0;<div style="margin: 0px;padding: 0px;color: rgb(0, 0, 0);font-family: &quot;Segoe UI&quot;, &quot;Segoe UI Web&quot;, Arial, Verdana, sans-serif;font-size: 12px;font-style: normal;font-weight: 400;text-align: start;text-indent: 0px;background-color: rgb(255, 255, 255);"><ul style="list-style-type: disc;margin-left: 0px;"><li style="margin-left: 24px;"><span data-contrast="auto" lang="EN-US" class="TextRun SCXW78278097 BCX0" style="margin: 0px;padding: 0px;font-size:16px;line-height: 22.0875px;font-family: Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, sans-serif;">Switch off and unplug the unit.</li><li style="margin-left: 24px;"><span data-contrast="auto" lang="EN-US" class="TextRun SCXW78278097 BCX0" style="margin: 0px;padding: 0px;font-size:16px;line-height: 22.0875px;font-family: Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, sans-serif;">Remove and empty the tank.</li><li style="margin-left: 24px;"><span data-contrast="auto" lang="EN-US" class="TextRun SCXW78278097 BCX0" style="margin: 0px;padding: 0px;font-size:16px;line-height: 22.0875px;font-family: Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, sans-serif;">Wash with warm water and mild detergent.</li><li style="margin-left: 24px;"><span data-contrast="auto" lang="EN-US" class="TextRun SCXW78278097 BCX0" style="margin: 0px;padding: 0px;font-size:16px;line-height: 22.0875px;font-family: Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, sans-serif;">Rinse and dry thoroughly before refitting.</li></ul>Standard Dust Filter&#xA0;Frequency: Every 2&#x2013;4 weeks&#xA0;<ul style="list-style-type: disc;margin-left: 0px;"><li style="margin-left: 24px;"><span data-contrast="auto" lang="EN-US" class="TextRun SCXW78278097 BCX0" style="margin: 0px;padding: 0px;font-size:16px;line-height: 22.0875px;font-family: Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, sans-serif;">Remove the filter from the rear or side panel.</li><li style="margin-left: 24px;"><span data-contrast="auto" lang="EN-US" class="TextRun SCXW78278097 BCX0" style="margin: 0px;padding: 0px;font-size:16px;line-height: 22.0875px;font-family: Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, sans-serif;">Vacuum loose dust.</li><li style="margin-left: 24px;"><span data-contrast="auto" lang="EN-US" class="TextRun SCXW78278097 BCX0" style="margin: 0px;padding: 0px;font-size:16px;line-height: 22.0875px;font-family: Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, sans-serif;">If washable, rinse with lukewarm water andallowto dry completely before reinstalling.</li></ul>Coils and Vents&#xA0;Frequency: Every 3&#x2013;6 months&#xA0;<ul style="list-style-type: disc;margin-left: 0px;"><li style="margin-left: 24px;"><span data-contrast="auto" lang="EN-US" class="TextRun SCXW78278097 BCX0" style="margin: 0px;padding: 0px;font-size:16px;line-height: 22.0875px;font-family: Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, sans-serif;">Gently vacuum dust from air grilles and exposed coils using a soft brush attachment.</li><li style="margin-left: 24px;"><span data-contrast="auto" lang="EN-US" class="TextRun SCXW78278097 BCX0" style="margin: 0px;padding: 0px;font-size:16px;line-height: 22.0875px;font-family: Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, sans-serif;">Wipe the exterior with a damp cloth.</li></ul>&#xA0;Devola Models With HEPA Filter&#xA0;Models&#xA0;fitted with a HEPA filter provide&#xA0;additional&#xA0;air purification by capturing fine particles such as pollen, dust, and allergens.&#xA0;Pre-Filter (if fitted)&#xA0;Frequency: Every 2&#x2013;4 weeks&#xA0;<ul style="list-style-type: disc;margin-left: 0px;"><li style="margin-left: 24px;"><span data-contrast="auto" lang="EN-US" class="TextRun SCXW78278097 BCX0" style="margin: 0px;padding: 0px;font-size:16px;line-height: 22.0875px;font-family: Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, sans-serif;">Vacuum or rinse if washable.</li><li style="margin-left: 24px;"><span data-contrast="auto" lang="EN-US" class="TextRun SCXW78278097 BCX0" style="margin: 0px;padding: 0px;font-size:16px;line-height: 22.0875px;font-family: Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, sans-serif;">Ensure completely dry before refitting.</li></ul></div><div style="margin: 0px;padding: 0px;color: rgb(0, 0, 0);font-family: &quot;Segoe UI&quot;, &quot;Segoe UI Web&quot;, Arial, Verdana, sans-serif;font-size: 12px;font-style: normal;font-weight: 400;text-align: start;text-indent: 0px;background-color: rgb(255, 255, 255);">HEPA Filter&#xA0;Frequency: Replace approximately every 6&#x2013;12 months (depending on usage and environment)&#xA0;<ul style="list-style-type: disc;margin-left: 0px;"><li style="margin-left: 24px;"><span data-contrast="auto" lang="EN-US" class="TextRun SCXW78278097 BCX0" style="margin: 0px;padding: 0px;font-size:16px;line-height: 22.0875px;font-family: Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, sans-serif;">HEPA filters are not washable.</li><li style="margin-left: 24px;"><span data-contrast="auto" lang="EN-US" class="TextRun SCXW78278097 BCX0" style="margin: 0px;padding: 0px;font-size:16px;line-height: 22.0875px;font-family: Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, sans-serif;">Replace when visibly dirty, damaged, or when airflow is reduced.</li></ul>Using the appliance with a clogged HEPA filter may reduce efficiency and strain the motor.&#xA0;</div>

Maintaining Your Devola Dehumidifier

Keeping your room cool during warmer days and evenings can help improve comfort and sleep quality — especially when using an air conditioning unit. Here are some practical tips to help you get the best results:. Direct sunlight can quickly increase t

<div data-turn-id-container="request-69d8d39b-e774-8331-a67c-9888759dc535-5" data-is-intersecting="true" id="isPasted"><section dir="auto" data-turn-id="request-69d8d39b-e774-8331-a67c-9888759dc535-5" data-turn-id-container="request-69d8d39b-e774-8331-a67c-9888759dc535-5" data-testid="conversation-turn-148" data-scroll-anchor="false" data-turn="assistant"><div data-message-author-role="assistant" data-message-id="a0151881-87cd-4c33-83f5-9a7ebd625fcf" dir="auto" data-message-model-slug="gpt-5-5" data-turn-start-message="true" tabindex="0"><h2 data-start="0" data-end="51" id="how-to-keep-your-room-cool-during-warmer-weather">How to keep your room cool during warmer weather</h2>Keeping your room cool during warmer days and evenings can help improve comfort and sleep quality &#x2014; especially when using an air conditioning unit. Here are some practical tips to help you get the best results:<hr data-start="265" data-end="268"><h3 data-start="270" data-end="325" id="-keep-blinds-and-curtains-closed-during-the-day">&#x1FA9F; Keep blinds and curtains closed during the day</h3>Direct sunlight can quickly increase the temperature inside your room. Keeping blinds, curtains, or shutters closed during the warmest parts of the day can help reduce heat build-up and keep the space cooler for longer.<hr data-start="547" data-end="550"><h3 data-start="552" data-end="598" id="-open-windows-and-doors-in-the-evening">&#x1F319; Open windows and doors in the evening</h3>Once the outside temperature begins to drop, open internal doors and external windows to encourage cooler air to circulate through your home.This can help remove trapped warm air and naturally cool the room before bedtime.<hr data-start="825" data-end="828"><h3 data-start="830" data-end="874" id="&#xFE0F;-cool-the-room-before-going-to-sleep">&#x2744;&#xFE0F; Cool the room before going to sleep</h3>For the best balance of comfort and efficiency, run your air conditioning unit for approximately 2&#x2013;3 hours before bed to cool the room down in advance.By bedtime, the room should feel more comfortable for sleeping without needing to run the air conditioner continuously overnight.<hr data-start="1163" data-end="1166"><h3 data-start="1168" data-end="1209" id="-consider-using-an-air-circulator">&#x1F504; Consider using an air circulator</h3>Air circulators are a great way to keep cool air moving around the room after your air conditioner has been switched off.Benefits include:<ul data-start="1351" data-end="1512"><li data-start="1351" data-end="1382">Quieter overnight operation</li><li data-start="1383" data-end="1455">Lower energy usage compared to running air conditioning continuously</li><li data-start="1456" data-end="1512">Improved airflow and circulation throughout the room</li></ul>Using an air circulator alongside your air conditioning unit can help maintain a comfortable temperature for longer.<hr data-start="1632" data-end="1635"><h3 data-start="1637" data-end="1680" id="need-help-choosing-the-right-product">Need help choosing the right product?</h3>If you&#x2019;d like help selecting an air circulator or need advice on cooling your space more effectively, feel free to contact our team and we&#x2019;ll be happy to help.</div></section></div>

Get more information

Categories

Order Management

Shipping & Delivery

Order Queries

Returns & Refunds

Warranty Information

FAQs

Articles

Maintaining Your Devola Dehumidifier

Simple ways to stay cool with your Devola air conditioner

Get support