Can I change or add to my order once placed?Updated 2 months ago

Once an order has been placed, we can’t guarantee that changes can be made, as orders are processed automatically through our system.

If you’d like to add items to your order, please contact us as soon as possible and we’ll do our best to help. You can reach us via Live Chat (9am–5pm), phone (9am–5pm), or email.

Please note that once an order has been placed, the delivery address cannot be changed. This is because the address is verified during checkout as part of our payment and security checks.

What you can do

If you notice an issue with your order, please contact us as soon as possible. If you get in touch within 90 minutes of placing your order, we may be able to cancel it so you can place a new order with the correct details.

After this time, or once the order has been dispatched, we’re unable to make any changes to the order.